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@UMD: 140 characters to nowhere

Administrators tweet away, but students largely ignore them

Published: Wednesday, September 9, 2009

Updated: Thursday, September 10, 2009 00:09

The ongoing migration of university colleges, departments and organizations to Twitter means that Terp tweeps can follow university-related news all day, every day — in 140 characters or less. The problem is students don't seem to care.

As the semester progresses, more and more university academic departments and organizations are using Twitter — a social networking site on which members can send out updates to their followers or "tweeps" ("peeps" on Twitter) in a text box that limits updates to 140 characters — in an effort to reach out to students, faculty, staff and alumni. But many students at this university are hesitant to join in the Twitter frenzy.

Several of the university colleges, including the behavioral and social sciences college, the public health school, the business school and the engineering school, all have Twitter accounts of their own. And more are in the works.

The university public relations Twitter page, @UMDnews, managed by university spokesman Dave Ottalini, aggregates information from the Free Stuff at Maryland website and links to news articles related to student concerns and university issues. For example, earlier this week, Ottalini began sending out updates on the number of suspected novel H1N1 flu cases on the campus.

Ottalini said one benefit of having a Twitter page is its ability to send out mass information updates in an instant, akin to a news wire service.

"Twitter is a part of a social media process," Ottalani said.

Many university colleges are jumping on the Twitter  bandwagon, too, in hopes of reaching a larger audience. Still, students aren't responding the way administrators had hoped.

According to a study released last month by the Nielsen Company, as of June 2009, only about 16 percent of Twitter users were under the age of 25, though they comprise 25 percent of the active Internet user base. The vast majority — 64 percent of Twitterers — are between the ages of 25 and 54.

Most students, whether they had Twitter accounts or not, said they had no idea the university was utilizing Twitter at all.

For those who said they had Twitter accounts themselves, they said they mostly followed their friends and family, celebrities, comedians and news  outlets, such as CNN or The New York Times — not university colleges.

"I only use Twitter to communicate with my sister and a few of my friends," freshman psychology major Jennifer Robinson said.

Al Thomas, a junior marketing major, said he avoids Twitter because he already feels overwhelmed with the numerous social networking sites.

"I haven't started using [Twitter] yet because of all of my other Internet accounts. It's too time-consuming," Thomas said.

When it comes to social networking sites, students said, they prefer Facebook.

"I don't have many friends on Twitter," sophomore kinesiology major Christopher Bonk said. "I prefer Facebook."

Bonk added Facebook's structure makes it easier and more practical for keeping up with friends.

"Students are just not as excited about Twitter as some might believe," said Ronald Yaros, a journalism professor who tweets class announcements to his students. "I don't think it will ever duplicate Facebook."

Some university colleges recognize this preference and have a Facebook, too.

"Facebook is a more sustainable networking outlet. I feel like the return on Facebook is higher because of the [high] number of comments and posts compared to Twitter," said Alissa Arford-Leyl, the business school's director of digital and print communications.

But many aren't giving up on Twitter just yet.

Ryan Holtz, the coordinator of communication for the behavioral and social sciences college, said he foresees Twitter gaining more popularity in the future.

"We want to keep up with the growing trend of social networking," Holtz said.

Though BSOS has more Twitter followers than most university pages — boasting 126 — it has many more Facebook fans: 773. The same information appears on both its social networking pages.

Reporting an average of 10 new followers a week, Melissa Lea Corley, the engineering school's Twitter site manager, said that she tweets to their 90 followers in order to promote engineering related news and events that may not be included on the university's main Twitter feed.

Shannon Hoffman, the public health school's media outreach coordinator, agreed, adding she would think Twitter's immediacy would eventually make it more appealing to students than other social networking sites.

"I think that more and more of society is craving a way to have immediate information, and information that doesn't take all day to read," Hoffman said in an e-mail. "I imagine that's especially true of busy students, especially those who have cell phones that they can get Twitter updates from."

The university tweep network is growing: Recently the Career Center and Pan-Hellenic Council just began their own Twitter accounts this month. And, at the very least, Ottalini said, they all have each other — most university-related Twitter accounts follow each other to keep up on news around the university.

"Twitter is here to stay," Ottalini said. "And I think it's a great way to get information."

quijada@umdbk.com

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4 comments Log in to Comment

Sheepy
Thu Sep 10 2009 21:27
"Getting any sort of useful information, or having any intelligent communication on Twitter is about as likely as turning on a CB radio and hearing someone reciting The Iliad."

Uh... Right.

"It’s hard to overstate how useful Twitter was for a conference [THATcamp Austin] of this nature – in addition to its ability to help connect attendees prior to the conference (I used it to find rides, dinner suggestions and travel tips), once things were underway, it was not just a back-channel – it was a key component driving the conference."
From: http://www.archivesnext.com/?p=307

The only people who complain about the uselessness of Twitter those who've never tried it.

S. C.
Thu Sep 10 2009 20:14
I think the problem is that the school and the departments haven't advertised their Twitter accounts enough. I follow thedbk and UMDnews on my RSS feed, but I know most of my friends don't know anything about it because they never even heard that the university is using Twitter. This article kind of puts the usage of Twitter in a bad light, which will be negative for the departments using Twitter. So stop blaming and start advertising more heavily. Link Twitter accounts to the Facebook pages, that's a sure way to get more students to notice.
Brian eye
Thu Sep 10 2009 19:43
I have been saying this for months. Twitter is a unique phenomenon. It is a website that got popular solely because older people thought younger people were using it. Incorrectly. I know literally one person on Twitter. And he doesnt even tweet. If he did I would most likely cancel my friendship with him. It takes an absurd level of self involvement to think that people care to have insights into your thoughts ten, twenty, thirty or however many times a day. The only place twitter was remotely useful for any rational communication was Iran, and there only to a limited degree (the theocrats are still in control). I could go on.

My criticisms of Twitter aside, I have no idea who first got people to buy in to Twitter as a way to communicate with people under 25. But I would love to meet them. I have a lot of property in Florida that Im ready to sell.

I forget who said this (in the Washington Post I think though) but they put it more cleverly than I ever could. Getting any sort of useful information, or having any intelligent communication on Twitter is about as likely as turning on a CB radio and hearing someone reciting The Iliad.

Dave Ottalini
Thu Sep 10 2009 09:43
Just a couple of updates to a great article. The University of Maryland has its own Twitter site @UofMaryland - accessible from the home page. IT is the site that aggregates both Free Stuff and any releases we post on Newsdesk. @UMDNews aims to not just put out information about our releases but other information about the university that might not become a release - awards, opinion pieces from profs, announcements and even health-related news. I also retweet news from other schools or colleges because we likely do not share the same audiences. @UMDNews is primarily focused on media BUT the neat thing about social media is that it is available to anyone - and we get a number of followers who just want to know more about what's going on at Maryland. Following BOTH @UMDNews and @UofMaryland is a great way to (briefly!) find out what's going on around campus.

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