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Athletics drops new ticketing policy

Student feedback was overwhelmingly negative

By Jakob Engelke

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Published: Thursday, November 5, 2009

Updated: Thursday, November 5, 2009

Just three days after changing its student ticketing policy to award an extra loyalty point to students who arrive between 90 and 60 minutes prior to Terrapin men’s basketball games, the Athletics Department has discontinued the program.

The initiative, which was designed to give students extra incentive to arrive early and support the team, did not receive good reviews. Many students called and e-mailed the Athletics Department, voicing their concern that the extra loyalty point would only further encourage the controversial practice known as scanning and leaving.

“The students e-mailed and called with really well thought-out arguments,” Senior Associate Athletics Director Brian Ullmann said. “We had considered those arguments ahead of time, but we felt like it was enough and that the arguments were valid enough. ... Because the last thing we want to do is encourage more scan-and-leave.”

Some thought under the new policy, students would go earlier to earn the extra point but be less encouraged to stay for over an hour of pregame activity.

Students who arrived more than an hour before Tuesday’s exhibition against Indiana (Pa.) did receive an extra loyalty point, regardless of whether they stayed. But for the remainder of the season, only attendance — not arrival time — will play a factor in loyalty points. There will still be no entry times until conference play begins.

The reversal of policy was strictly a result of student feedback — not anything involving Tuesday’s exhibition, according to Ullmann. He also noted that it is nearly impossible to determine whether there was an increase in people who did scan and leave.

For games with more demand for tickets than supply, the department runs a lottery based on loyalty points to determine which students will receive tickets. Students who have accumulated enough loyalty points to make the top 25 percent are guaranteed a ticket.

Students in the remaining 75 percent are cast into a lottery where the chance of receiving a ticket is calculated by point totals.

Students who arrived early to Tuesday’s game voiced concerns over the new policy and offered their own solutions.

“I am one of the few that goes to games early,” sophomore letters and sciences major Alex Kopp said. “Maybe you shouldn’t be able to leave at least until the game starts. Obviously there are emergencies, and you need to leave, but there should be some enforcement on this.”

Yesterday afternoon Ullmann wrote an e-mail to students explaining the situation. And although the new policy no longer applies, he said the department is always evaluating new programs in an effort to achieve a better system.

“We take student input very seriously,” Ullmann said. “There’s no perfect system. Obviously, a perfect system would somehow be able to prevent scan-and-leave entirely. But we’re constantly striving to make it as good as possible.”

Staff writer Jeremy Schneider contributed to this report.

engelke@umdbk.com


 

Comments

10 comments
RM
Tue Nov 10 2009 13:58
Your thoughts are all idiotic. It's like an episode of South Park. "Why not have a dual system of duality with dual checks in dual places?"

Or how about since attendance is sparse and people leave games early they get "punished" and go back to the old way of distributing tickets? Make people wait in line. Loyalty points are absurd, and have always been absurd. If you really want to go to the game, get out there and earn it. Maybe it will make the apathy of the student fan disappear and help return the team to glory.

That, and recruiting decent players that take their responsibility seriously.

Your name
Fri Nov 6 2009 07:37
The have a committee that evaluates changes like this that does have students on it. They're not out to screw you over. They try to make changes which they think will help the team and fan attendance.
Your name
Thu Nov 5 2009 23:02
“We take student input very seriously,” Ullmann said.

Is it just me who thinks they didn't bother looking for student input while coming up with this new loyalty plan if it was attacked so solidly so quickly once students found out about it?

Your name
Thu Nov 5 2009 15:23
Couldn't I show up, scan, give my ticket to a friend and leave. He still drops it in the box for me? The only surefire way is to do a scan with ID check at the beginning AND end of the game. The spread out timeframe for which students show up before the game allows the ID check without overloading the resources. The crunch at the end of the would prevent an ID check. Where would 4000 people stand in line. Think about how long the line is before a big game like Duke. It's monstrous and would take way too long. I see nothing getting accomplished with an after game drop box.
Brian
Thu Nov 5 2009 15:14
The problem with box scans at the end of the game would be the reverse of the current problem: students arriving late to just get the loyalty points.

What about a dual system, where you scan your ticket to enter and get one loyalty point, but then you ALSO put your ticket in the box at the end for a chance to get a 2nd loyalty point. This would incentivize students to get there on time (maybe you only get your first loyalty point if you arrive before tip) and also stay for the game (you get your second loyalty point if your ticket is in the box 10 minutes before the end).

This would also reward the "real" fans, because those that stay the entire game get two points. Of course, students could still scan and leave to get the one, but hopefully an incentive of double points would encourage them to get there before start and stay the entire game.

This is why the policy is the way it is
Thu Nov 5 2009 15:08
That doesn't do anything to prevent scan and leave. I want to leave early? I give my ticket to my friend who is staying the length of the game and he drops it in there for me.
Erik
Thu Nov 5 2009 14:19
Ben,
I like the idea of having drop boxes at the exits with only a few minutes left in the game. Staff could scan at their leisure without holding up people leaving comcast. This seems to work. No real hassle for anyone involved and it would encourage people not to scan and leave.
Ben
Thu Nov 5 2009 12:58
Have several drop off boxes at the exits. The boxes get placed with 10 minutes left in the game. Students drop their tickets at the drop boxes on the way out. Event staff scans them for loyalty points. Done.
You're not a rocket scientist either
Thu Nov 5 2009 12:35
The logistics of scanning up to 4,000 tickets in a short time frame at the conclusion of the game is what prevents scanning at the end of the game. The long lines would be very tough to manage. Also, the side effect of this would be students leaving the stands before time expired to line up to get scanned.
not rocket science people
Thu Nov 5 2009 10:26
why does the university have such trouble with this, the answer is completely and totally obvious, scan for loyalty points at the end of the game, it's not that hard

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